Download the Return/Exchange Form >>
Please include your order number (if known) and your full name, with instructions for exchange or refund. Typical turnaround time for returns/exchanges is about 1-2 weeks once we receive the item(s). For faster turnaround, please use an expedited shipping service and give us a heads up at firstname.lastname@example.org. We will do our best to accommodate your request.
Returns and exchanges may be sent to:
6209 Oleander Drive
Wilmington, NC 28403
If the original purchase was made with a credit card, we will credit the credit card for the returned item(s) upon receipt and confirmation of their condition. Items must be in original condition and must be returned within 90 days of purchase. Shipping charges are not refundable. If we are unable to exchange or repair the item to comply with your request, we may, at our discretion, issue store credit.
If you have any questions, please contact us at email@example.com
- Purchases made online or by phone may be returned or exchanged by mail only
- For a full refund, returns must be made with the original receipt and merchandise must be in its original condition
- Returns by mail without a receipt require an order number, name and address
- Shipping & handling fees are non-refundable, unless an item is damaged or defective